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Returns and Exchanges

Have a problem with your item or order? We've got your back!  Please review the information below for standard information regarding canceled orders, returns and exchanges, then don't hesitate to contact us or call (1-866-90-LIGHT) for further assistance - we'll be happy to help!

Our Guarantee

We strive to make your entire shopping experience with frenchmarketlanterns.com as convenient and hassle-free as possible - including returns. While we and our manufacturers do our best to provide you with quality products that are packed and shipped with care, we understand that there can be certain nuances with shopping online. We are committed to promptly accommodating your needs whether you receive a damaged product, or you simply change your mind. Please see below for specific return details.

Canceled Orders

Orders may be canceled up to 48 hours after order placement without any cancellation fees. Orders canceled after 48 hours after order placement will be accessed a cancellation fee to cover costs incurred for production progress of items ordered. Cancellation fees vary depending on products ordered. Please contact us with any questions regarding order placement or cancellation. Orders can not be canceled after they have shipped.

Return of Defective, Damaged, or Items Shipped in Error

Please check all packages upon receipt for defect and/or shipping damage (even if you do not plan on installing it immediately). If you sign for delivery and accept a shipment, we cannot be held responsible for damaged products. French Market Lanterns guarantees all products against manufacturer defects for 1 year from the date of delivery. We guarantee all products against shipping damage or items shipped in error for one week from the date of delivery. FrenchMarketLanterns.com cannot be held responsible for damage received during shipment if a claim is not made within 5 business days of receipt. In the event that you receive the wrong product, a defective product, or a product that has been damaged during shipment, please contact us by phone (1-866-905-4448) or e-mail info@frenchmarketlanterns.com to request a Return Goods Authorization Number (RGA) and arrange for return shipment.

French Market Lanterns will pay all return shipping costs and ship an identical replacement to you at no extra charge. Please retain all packaging material for return shipment or freight carrier inspection.

Returns Subject to Charges

If you are not satisfied for whatever reason with your lamp or lighting product(s), and it is not damaged or defective, please contact us by phone (1-866-905-4448) or e-mail info@frenchmarketlanterns.com within 30 days of delivery to request a Return Goods Authorization Number (RGA) and a return shipping address. Please note that all items must be returned in their original packaging and in 100% sellable condition for credit to be issued. Credit will be issued for the full price of the product(s) minus a 25% restocking fee. (Shipping costs are not refundable) The customer is responsible for all return shipping charges. While we do not recommend a specific carrier for returns, we do recommend that you use a carrier that will provide you with a tracking number. French Market Lanterns will not be responsible for any returned items that have been lost in shipment. 

PLEASE NOTE: We cannot accept returns on any Special Order items or products that have been installed. All motor freight, expedited shipping charges, and extra shipping charges to Alaska, Hawaii, or Puerto Rico are non-refundable.

Credits

Please allow 30 days from the time you return your package for the items to be exchanged or for your credit card to be fully credited. French Market Lanterns cannot guarantee a refund on items returned without an RGA number or without its original packaging.

Installed items

French Market Lanterns does not accept the return of any item that has been installed or modified in any way.

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