If you are not satisfied for whatever reason with your lamp or lighting product(s), and it is not damaged or defective, please contact us by phone (1-866-905-4448) or e-mail firstname.lastname@example.org within 30 days of delivery to request a Return Goods Authorization Number (RGA) and a return shipping address. Please note that all items must be returned in their original packaging and in 100% sellable condition for credit to be issued. Credit will be issued for the full price of the product(s) minus a 25% restocking fee. (Shipping costs are not refundable) The customer is responsible for all return shipping charges. While we do not recommend a specific carrier for returns, we do recommend that you use a carrier that will provide you with a tracking number. French Market Lanterns will not be responsible for any returned items that have been lost in shipment.
We do not accept returns on any Special or Custom Order items or products that have been installed. Special order items include, but are not limited to, products with additional cost finishes such as black or bronze, modified brackets or mounts, and extra cost glass. Orders with Quantities of 6 or more items are also not returnable. All motor freight, expedited shipping charges, and extra shipping charges to Alaska, Hawaii, or Puerto Rico are non-refundable.
French Market Lanterns does not accept the return of any item that has been installed or modified in any way.