Shipping & Returns
We update our site often to reflect the most accurate stock and estimated shipping timeframes. Changes to an estimated shipping time frame attributed to a delay in production may occur and are subject to change. We will notify you of any changes to the item(s) in your order and ship any available items. Once an order is created, it is sent to the manufacturer. Cancellations cannot be processed once the manufacturer has confirmed the order.
DOMESTIC SHIPPING RATES
We offer Free UPS Ground Shipping for orders of $1,000 or more, excluding Hawaii, Alaska, and, the US Virgin Islands and Puerto Rico.
Flat Rate Shipping to the US Mainland States
A flat rate shipping charge of $25 is applied for orders under $1,000 and shipping to the US mainland States.
Shipping to Alaska or Hawaii
A flat shipping charge of $500 is applied when shipping to Alaska or Hawaii, actual shipping costs may vary and will be applied to your order once your quote is finalized.
Shipping to the US Virgin Islands, Outlying Islands and Puerto Rico
Quoted rates are offered on the shopping cart and on checkout when shipping to the US Virgin Islands, US Outlying Islands and Puerto Rico.
INTERNATIONAL AND CANADIAN ORDERS
All of our items ship from within the United States. Prices are shown in U.S. dollars. We cannot ship to Canada or International destinations at this time. If you are based on Canada and wish to ship to to a US delivery address, please confirm with our Customer Service Team via email.
Please check all packages upon receipt for defect and/or shipping damage (even if you do not plan on installing it immediately). If you sign for delivery and accept a shipment, we cannot be held responsible for damaged products. French Market Lanterns guarantees all products against manufacturer defects for 1 year from the date of delivery. We guarantee all products against shipping damage or items shipped in error for one week from the date of delivery.
French Market Lanterns cannot be held responsible for damage received during shipment if a claim is not made within 5 business days of receipt. In the event that you receive the wrong product, a defective product, or a product that has been damaged during shipment, please contact us by phone 1-866-393-3881 or e-mail email@example.com to request a Return Goods Authorization Number (RGA) and arrange for return shipment.
French Market Lanterns will pay all return shipping costs and ship an identical replacement to you at no extra charge. Please retain all packaging material for return shipment or freight carrier inspection.
If you are not satisfied for whatever reason with your lamp or lighting product(s), and it is not damaged or defective, please contact us by phone (1-866-905-4448) or e-mail firstname.lastname@example.org within 30 days of delivery to request a Return Goods Authorization Number (RGA) and a return shipping address. Please note that all items must be returned in their original packaging and in 100% sellable condition for credit to be issued. Credit will be issued for the full price of the product(s) minus a 25% restocking fee. (Shipping costs are not refundable) The customer is responsible for all return shipping charges. While we do not recommend a specific carrier for returns, we do recommend that you use a carrier that will provide you with a tracking number. French Market Lanterns will not be responsible for any returned items that have been lost in shipment.
We do not accept returns on any Special or Custom Order items or products installed. Special order items include, but are not limited to, products with additional cost finishes such as black or bronze, modified brackets or mounts, and extra cost glass. Orders with Quantities of 6 or more items are also not returnable. All motor freight, expedited shipping charges, and extra shipping charges to Alaska, Hawaii, or Puerto Rico are non-refundable.
INSTALLED OR MODIFIED PRODUCT
French Market Lanterns does not accept the return of any item that has been installed or modified in any way.